Operations

Oct 29, 2008
Hot Topic announced Wednesday that it has launched ShockHound, an online...
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Oct 29, 2008
Kohl’s Corp. hopes to attract uneasy shoppers this holiday season by...
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Oct 28, 2008
Real estate investment trust General Growth Properties Inc., the second-...
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Oct 28, 2008
Charming Shoppes Inc. announced that Debbie Martin has been appointed...
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Oct 27, 2008
Corporate Research International released on Monday the third quarter 2008...
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Oct 27, 2008
ShopperTrak RCT Corp. announced in its National Retail Sales Estimate (...
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Oct 27, 2008
Sam's Club announced Tuesday during the Wal-Mart Stores’ annual analyst...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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