Operations

May 27, 2008
Target has teamed with designer Sami Hayek—brother to actress Selma Hayek—...
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May 27, 2008
Wegmans Food Markets is expanding its corporate headquarters in Chili, N.Y...
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May 26, 2008
Big Lots announced on Tuesday the appointment of Christopher Chapin as...
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May 26, 2008
Borders Group is jumping back into online retailing with a Web site after...
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May 26, 2008
The Cato Corp. will add 40 new Cato stores and 30 new It's Fashion units...
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May 26, 2008
A judge has denied a mistrial for two former CVS executives, the company...
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May 26, 2008
Save Mart Supermarkets on Monday appointed Steve Junqueiro COO of the...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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