Operations

Dec 26, 2007
Retailers shouldn't write off the 2007 holiday shopping season just yet....
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Dec 26, 2007
Washington U.S. consumer confidence rose slightly in December due to an...
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Dec 25, 2007
El Segundo, Calif. Fresh & Easy Neighborhood...
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Dec 25, 2007
Dallas Neiman Marcus Group Inc. CEO Burton...
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Dec 20, 2007
Minneapolis Best Buy announced that John Pershing has been named executive...
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Dec 20, 2007
New York City Shoppers should expect some headaches when returning gifts...
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Dec 20, 2007
Hingham, Mass. The Talbots, Inc. announced the appointment of Jeannie...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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