Operations

Jul 08, 2008
Consumers said they plan to spend an average of $590 on back-to-school...
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Jul 08, 2008
Best Buy Co. is looking to new product categories and business models to...
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Jul 08, 2008
Blockbuster Inc. has named Rebeca “Becky” Johnson as chief marketing...
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Jul 08, 2008
Charming Shoppes Inc. said Wednesday its president and CEO, Dorrit J. Bern...
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Jul 08, 2008
Liz Claiborne announced that Evon L. Jones will join the company as senior...
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Jul 08, 2008
Collective Brands Inc. said Wednesday that it has named retail veteran...
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Jul 08, 2008
Steve & Barry's is expected to file for Chapter 11 bankruptcy as early...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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