Operations

Sep 16, 2014
ICA Sweden has signed a licensing agreement with Starbucks Coffee Company...
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Sep 15, 2014
Urban Outfitters on Monday apologized via its Twitter account after it...
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Sep 15, 2014
GameStop Corp. plans to exit the Spanish market by selling some stores...
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Sep 15, 2014
Macy’s Inc. is launching a large number of omnichannel strategies and...
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Sep 15, 2014
John Feray, who had served as CFO of RadioShack for less than a year, has...
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Sep 12, 2014
Saks on Friday confirmed that five associates at its Fifth Avenue flagship...
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Sep 12, 2014
The program used to steal credit card data in the recent cyber attack on...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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