Operations

Aug 12, 2014
Supervalu Inc. is hosting the company’s first-ever national sales expo, a...
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Aug 11, 2014
Barneys New York has settled its profiling and racial discrimination case...
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Aug 11, 2014
The Global Port Tracker report released by the National Retail Federation...
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Aug 11, 2014
WorkPlace Impact found in a recent survey that 49% of working female...
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Aug 11, 2014
Sears Holdings announced that Alasdair James has joined the company as...
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Aug 11, 2014
Capping a turbulent summer for maternity apparel retailers, Destination...
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Aug 11, 2014
A settlement in a Schnuck Markets, Inc., security breach class-action...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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