Operations

Apr 09, 2014
The Latinum Network — a company committed to helping big brands reach the...
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Apr 09, 2014
Japanese online giant Rakuten has teamed up with First Bankcard to launch...
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Apr 09, 2014
Miller Zell has named James Warner VP of digital innovation, responsible...
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Apr 09, 2014
Target Corp. is introducing “Made to Matter – Handpicked by Target.”
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Apr 09, 2014
American households with teens are reining in prom spending in 2014....
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Apr 09, 2014
The board of directors of Guess Inc. has appointed Joseph Gromek,...
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Apr 08, 2014
In a statement submitted to the House Energy and Commerce Subcommittee on...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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