Operations

Nov 30, 2009
A report released Tuesday by Shop.org found that, although lunchtime was...
more
Nov 30, 2009
Target Corp. said Monday it is exploring a possible change in how it...
more
Nov 29, 2009
Amazon was the top visited retail Web site on Black Friday, receiving 13....
more
Nov 29, 2009
KFC is rolling out a new “penny-per-calorie” holiday promotion for its...
more
Nov 29, 2009
U.S. retail sales on Black Friday and over the weekend after Thanksgiving...
more
Nov 29, 2009
Retail Eye Partners offered a recap of Black Friday shopping in which it...
more
Nov 29, 2009
More than half (55%) of retailers said that their 2009 advertising budget...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More

© 2014