Operations

May 13, 2009
The Financial Times reported Thursday that Asda, the U.K. arm of Wal-Mart...
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May 13, 2009
Bed Bath & Beyond CEO Steven Temares saw his compensation increase 32...
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May 13, 2009
Best Buy Co. outgoing CEO took a compensation cut of 60% from the previous...
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May 13, 2009
The civil trial for the ex-Kmart chief who was accused by the Securities...
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May 13, 2009
Kroger supermarkets is testing a color-management program in its snack and...
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May 13, 2009
The National Retail Federation’s 2009 Graduation Consumer Intentions and...
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May 12, 2009
The Cafaro Co. said it has appointed Arthur E. Stevens III as a senior...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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