Operations

Sep 08, 2009
ShopperTrak RCT Corp.’s Retail Traffic Index reported that total U.S. foot...
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Sep 07, 2009
The Country Living Collection, a new line of home fashions with heirloom...
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Sep 07, 2009
U.S. discount, supermarket and restaurant chains are hiring a larger...
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Sep 07, 2009
RadioShack Corp. and AT&T announced Tuesday they are teaming up to...
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Sep 03, 2009
Starbucks Coffee Co. has announced several changes to its leadership team...
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Sep 02, 2009
Marcus & Millichap Real Estate Investment Services has promoted...
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Sep 02, 2009
Lower-priced retailers posted better-than-expected sales results in August...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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