Operations

Nov 16, 2009
The National Retail Federation’s 2009 Holiday Consumer Intentions and...
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Nov 16, 2009
A new WorkinRetail.com survey of more than 290 retail employers, released...
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Nov 16, 2009
A new survey released Tuesday by Right Management found that the majority...
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Nov 15, 2009
The NRF Foundation, the research and education arm of the National Retail...
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Nov 15, 2009
Finish Line has entered into a 10-year agreement with The Retail Equation...
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Nov 15, 2009
Retailers hoping for some momentum heading into the holiday season are...
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Nov 15, 2009
Safeway and CVS Caremark Corp. are partnering with Washington, D.C., to...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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