Operations

Aug 23, 2009
A recently released study by First Data, entitled “2009 Consumer Loyalty...
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Aug 23, 2009
The Wet Seal said Monday it has appointed Nick Dialynas to the Wet Seal...
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Aug 20, 2009
BP has selected Retail Media Co. as its U.S. provider for digital signage...
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Aug 20, 2009
The Equal Opportunity Employment Commission has announced a $1.7 million...
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Aug 20, 2009
Starbucks Corp. is raising prices on certain harder-to-make beverages --...
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Aug 20, 2009
Victoria's Secret, a division of Limited Brands, will introduce cheaper...
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Aug 20, 2009
Walgreens on Thursday announced the appointment of Jason Dubinsky as...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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