Operations

Oct 18, 2009
Toys “R” Us is introducing a layaway program for larger-ticket items such...
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Oct 18, 2009
Whole Foods chairman and CEO John Mackey, who addressed the Tulane...
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Oct 15, 2009
A report by Business Week finds that many Indians see big retail stores...
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Oct 15, 2009
According to a recent poll, 60% of Americans say they're wearing clothes...
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Oct 15, 2009
Despite a harsh economic environment, 57% of online retailers surveyed for...
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Oct 15, 2009
Sherwin-Williams Co. said Friday it has named an executive of...
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Oct 15, 2009
In anticipation of the holidays, retailers are beginning their holiday...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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