Operations

Sep 28, 2009
A Halloween spending survey released Tuesday by the National Retail...
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Sep 28, 2009
RadioShack's chief merchandising officer Peter Whitsett has left the...
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Sep 28, 2009
As consumer confidence remains low this holiday season, marketers who...
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Sep 28, 2009
Holiday retail sales in the United States may rise 1% to 2% this year as...
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Sep 28, 2009
An index measuring the opinions of more than 100 chief executives shows...
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Sep 28, 2009
Sears Holdings Corp. has agreed to pay a record $6.2 million to settle...
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Sep 28, 2009
ShopperTrak on Tuesday released its findings from the National Retail...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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