Operations

Sep 24, 2009
Lowe’s Cos. announced the retirement of long-time merchandising executive...
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Sep 24, 2009
TalentDrive said Thursday it has forged a technology partnership with...
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Sep 24, 2009
The Massachusetts attorney general says Wal-Mart Stores has agreed to pay...
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Sep 23, 2009
1st Choice Facilities Services announced that Lisa Matthews has joined its...
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Sep 23, 2009
Aeropostale said Thursday that CEO Julian R. Geiger plans to step down by...
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Sep 23, 2009
The National Retail Federation on Thursday asked the Senate Finance...
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Sep 23, 2009
Office Depot and Lil’ Drug Store Products, a leading supplier to the...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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