Operations

Feb 25, 2009
More than 240 Kmart employees are being let go across Florida, according...
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Feb 24, 2009
The National Retail Sales Estimate Report conducted by ShopperTrak,...
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Feb 23, 2009
Brookstone announced Tuesday that is has entered into a succession...
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Feb 23, 2009
The Conference Board Consumer Confidence Index reported another decline...
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Feb 22, 2009
J.C. Penney launched an interactive virtual runway show to give shoppers a...
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Feb 22, 2009
Quiznos announced Monday that Rick Schaden, the company’s founder, will...
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Feb 22, 2009
Recent market research proves that Fresh & Easy shoppers are driven by...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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