Operations

Mar 31, 2009
Dollar General Corp. said Wednesday it will add up to 4,000 jobs this year...
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Mar 31, 2009
Family Dollar Stores announced that it has named James C. Snyder Jr., to...
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Mar 31, 2009
J.C. Penney has partnered with several major design schools to fashion its...
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Mar 31, 2009
A federal judge on Wednesday sentenced a former Home Depot executive to 63...
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Mar 31, 2009
J.C. Penney Co.'s chief executive Myron E. Ullman III received...
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Mar 31, 2009
REI announced its 2009 board election results during its annual membership...
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Mar 30, 2009
The Conference Board, which released its Consumer Confidence Index on...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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