Operations

Oct 09, 2008
In a surprising announcement, Walgreen Co. Friday said that Jeffrey A....
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Oct 09, 2008
The Securities and Exchange Commission charged two former senior...
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Oct 08, 2008
A customer opened fire in a crowded shopping mall Wednesday afternoon in...
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Oct 08, 2008
More than one-third (35%) of U.S. consumers across all income levels said...
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Oct 07, 2008
Meijer shoppers can now add groceries to their carts when browsing its Web...
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Oct 07, 2008
Gap Inc.’s Old Navy brand has named Crispin Porter + Bogusky, Miami, as...
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Oct 07, 2008
The spookiest holiday of the year may bring a bit of cheer to consumers...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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