Operations

Jun 11, 2009
Bob Evans Farms Inc. released an announcement Thursday that it had named...
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Jun 11, 2009
Regency Centers has been honored with a Bronze Award for worksite wellness...
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Jun 11, 2009
Safeway Inc. launched a campaign to increase its focus on locally grown...
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Jun 11, 2009
Tim Hortons Inc. and Cold Stone Creamery parent Kahala Corp. announced...
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Jun 10, 2009
Christopher & Banks has named Rodney Carter EVP and CFO for the chain...
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Jun 10, 2009
A recent survey has found that although more and more employees are...
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Jun 10, 2009
A survey of about 2,500 coffee-drinking consumers by Morgan Stanley &...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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