Operations

Apr 21, 2009
Two of the retail industry's largest trade groups -- the National Retail...
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Apr 21, 2009
Customers at about 700 pharmacies in New York State will soon be able to...
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Apr 21, 2009
Addison, Texas-based SRS Real Estate Partners has brought in two...
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Apr 21, 2009
A new study by Carnegie Mellon University's Green Design Institute found...
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Apr 21, 2009
Wal-Mart plans to add 3,000 jobs in North Carolina this year, according to...
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Apr 20, 2009
Wal-Mart announced Monday that David Glass, the former president and CEO...
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Apr 20, 2009
The National Association of Chain Drug Stores elected its 2009-2010 board...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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