Operations

Sep 15, 2008
Build-A-Bear Workshop, Inc., announced Tuesday that it will shut down its...
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Sep 15, 2008
Private-equity firm Advent International announced Tuesday that former Old...
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Sep 15, 2008
Kroger Co. announced Tuesday its second-quarter profit rose 3.4% on strong...
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Sep 15, 2008
The Limited announced Tuesday it will debut an online store, entering the...
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Sep 15, 2008
ShopperTrak RCT Corp. reported Tuesday that year-over-year retail sales...
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Sep 15, 2008
As part of a mid-Atlantic supply chain overhaul, grocery chain SuperValu...
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Sep 15, 2008
The Home Depot said Tuesday that, of the 53 stores closed during the worst...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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