Operations

Sep 08, 2008
Tony Poma was appointed director of construction at True Religion Apparel...
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Sep 08, 2008
The electronic outdoor signs that so many Walgreens locations use to...
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Sep 07, 2008
AnnTaylor Stores Corp. announced that Paula J. Zusi has been named...
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Sep 07, 2008
Pharmacy chain Marc’s is pricing its generic-drug promotion at $3.99, a...
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Sep 04, 2008
Rite Aid Corp. said Friday it will restructure its relationship with...
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Sep 04, 2008
Supervalu has expanded its Eating Healthy With Diabetes initiative beyond...
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Sep 04, 2008
The Home Depot named Matt Carey executive VP and CIO. Carey will join the...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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