Operations

Jan 22, 2009
Best Buy Co. will bring its electronics recycling program Feb. 15 to all...
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Jan 22, 2009
Harris Teeter will open its first food distribution center in Virginia’s...
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Jan 22, 2009
Howard Schultz, chairman and chief executive of Starbucks Corp., and other...
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Jan 21, 2009
Blockbuster has hired Kevin Lewis as senior VP, digital entertainment, a...
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Jan 21, 2009
El Pollo Loco, has appointed Joe Stein as senior VP, strategy and...
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Jan 21, 2009
Wegmans Food Markets, Whole Foods Market and Build-A-Bear Workshop are...
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Jan 21, 2009
TJX Cos. is offering a 15% discount to its customers in appreciation for...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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