Operations

May 04, 2009
According to The Conference Board’s most recent report, online advertised...
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May 04, 2009
Zappos.com, which has heavily relied on word-of-mouth marketing in the...
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May 04, 2009
Rex Stores Corp.’s top executives are slated to receive big bonuses amid...
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May 04, 2009
Recruitment-technology provider TalentDrive has announced a partnership...
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May 03, 2009
GSI Commerce announced a multi-year extension of its e-commerce agreement...
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May 03, 2009
The Home Depot will shut down the Spanish-language version of its Web site...
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May 03, 2009
The chairman of Sears Holdings Corp. said Monday that the chain is working...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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