Operations

Jul 13, 2008
Longs Drug Stores has partnered with Microsoft HealthVault, a consumer-...
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Jul 13, 2008
Deborah O'Connor will assume the role of senior VP, finance and chief...
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Jul 13, 2008
Sears named Craig M. Israel to the position of senior VP and president of...
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Jul 13, 2008
Simon Property Group announced that Ticketmaster will open retail...
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Jul 13, 2008
Wal-Mart Stores has joined the Global Forest & Trade Network (GFTN),...
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Jul 10, 2008
Ahold announced various corporate changes on Friday. Carl Schlicker,...
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Jul 10, 2008
Steve & Barry’s LLC said Wednesday that it filed for Chapter 11...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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