Operations

Feb 17, 2009
Best Buy Co. has expanded its electronics-recycling program to all of its...
more
Feb 17, 2009
Golfsmith International Holdings on Tuesday announced that Virginia Bunte...
more
Feb 17, 2009
Hhgregg Inc. said its CFO Donald J.B. Van der Wiel is leaving the company...
more
Feb 17, 2009
Retail sales for the week ending Feb. 14 declined 1.2% as compared to the...
more
Feb 17, 2009
Shaw’s Supermarkets Inc. is in the process of shifting 50 technology jobs...
more
Feb 17, 2009
Wal-Mart Stores is slashing the price of its reloadable, prepaid debit...
more
Feb 16, 2009
Hibbett Sports, Inc. said Tuesday it has promoted Jeffry O. Rosenthal from...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More

© 2014