Operations

Nov 23, 2008
Gift-card sales are forecast to hit $35 billion to $40 billion this year,...
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Nov 23, 2008
Men's Wearhouse Inc. on Monday promoted Mary Beth Blake to president of K...
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Nov 23, 2008
Office Depot Monday launched the company’s fifth annual Green Book catalog...
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Nov 20, 2008
Giant Food Stores has appointed Charles Achuff to serve as its director of...
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Nov 20, 2008
Kohl's Corp. said it plans to increase its holiday-marketing campaign and...
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Nov 20, 2008
U.S. households are expected to spend an average of $418 on gifts during...
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Nov 20, 2008
In an unexpected move, Wal-Mart Stores Inc. announced Friday chief...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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