Woonsocket, R.I. CVS Caremark announced on Wednesday that the J.D. Power and Associates Certified Call Center Program has once again recognized the company’s Customer Care Centers for customer satisfaction excellence.
This marks the third time that CVS Caremark has received this distinction.
The Call Center Certification Program, launched by J.D. Power and Associates in 2004, is designed to evaluate overall customer satisfaction with call centers and to help call centers improve efficiency and effectiveness.