Kermit the Frog’s signature song, “It’s Not Easy Being Green,” could be the tune most often hummed these days in the corridors and offices of retail companies as executives grapple with the latest mega-trend to hit the industry. Green. Environment. Sustainability. Those words and more are part of a new lexicon retailers and their suppliers must incorporate into their strategies. Merchandising initiatives have received the most public recognition, but the incentive for going green in all facets of operations is equally, if not more, compelling. This issue of Chain Store Age, from technology to real estate to supply chain to store design and construction, is imbued with a verdant hue.
Going green is different from merchandise fads, such as the low-carb food craze. Or the fascination designers have with black, or grey, or pink. As Catherine Fox-Simpson, partner, Retail and Consumer Products Practice, BDO Seidman, Dallas, explains, the capital commitments retailers must make to sustainable building design and fuel-efficiency programs represent a long-term investment far in excess of season-to-season merchandising decisions.
A BDO Seidman August survey of CFOs found that among 140 retailers with sales in excess of $100 million, 44% said their companies increased green investments during the past two years. Fully two-thirds said they are involved in green practices. Of those, 9% are focused exclusively on selling green products; 34% are engaged in internal initiatives such as modifying buildings and operations with solar energy, better insulation, waste-reduction and waste-management plans; 57% are doing both internal and external programs.
Payback on capital green programs is not easily quantified. Tax breaks or tax incentives influenced 15% of the respondents in the BDO Seidman survey. Another 10% mentioned city/state or zoning regulations. More than half of the CFOs acknowledged that image was the major motivator in pursuing environmentally friendly practices—for 54%, “image among consumers” trumped all other considerations. Another 13% cited “image among shareholders.”
But what do consumers feel about actions taken by retailers? To find out, Chain Store Age worked with Leo J. Shapiro & Associates. Our August survey (see page 98) of 822 consumers aged 16 and older revealed that nearly three out of four consumers, 73%, feel that retailers could do more to protect the environment and conserve energy.
Consumers want national retailers to focus more on efforts to protect foods from pesticides, make waste sites biodegradable, protect forests and conserve energy. In direct practical terms, employing solar power and daylight, as well as using energy-efficient HVAC, lighting and refrigeration systems, top the measures shoppers expect from retailers.
Environmentally friendly stores are not expected to be different to the senses. But many people are sanguine about the impact on prices and assortment. Sixty percent think prices in a green store would be higher. Nearly a third, 29%, feel the assortment in a green store would be compromised, leaving them disappointed.
“If retailers confirm these reservations as they move toward becoming more environmentally friendly,” cautions George Rosenbaum, chairman of Leo J. Shapiro & Associates, “the competitive advantages of green may be neutralized or, worse, may backfire.”