New York City -- Uniqlo, the fast-growing apparel retailer from Japan, has implemented queue management systems from Lawrence, a Tensator Group Company, at its two new flagships in New York City (Fifth Avenue and 34th Street).
The custom-designed sleek, stainless steel Tensabarrier guidance system is designed to echo the ultra-modern store interior while helping guide customers easily through the checkout process and increase efficiencies in customer flow.
“The entire store is designed with customer service in mind,” said Shin Odake, Uniqlo USA CEO. “The custom Tensabarriers allow our associates to check out customers in a quick and efficient manner. We don’t like to have long lines in our stores as it’s just not in the best interest of our customers.”
Both new Manhattan locations have three floors with separate cash register banks. Uniqlo leverages the fixed custom designed stainless steel Tensabarrier post and oval beams to help guide and speed customers to the next available register attendant.