Cleveland -- Agilysys announced that beauty retailer Sephora Americas has successfully deployed NextPosition by Agilysys and RedIron's 2Mobile software to enhance customer service in a large number of its U.S.-based stores.
"We wanted a solution that seamlessly integrates and extends our SAP POS system via a mobile POS customer-engagement experience," said Shah Nagree, VP retail store systems, of Sephora. "Agilysys and RedIron have proven to be great technology partners with comprehensive experience in implementing a complete, easy-to-use and well-designed mobile point-of-sale solution. The feedback from our clients and cast members has been overwhelmingly positive."
Sephora is running RedIron's SAP POS web services 2Mobile middleware and Agilysys' NextPosition intuitive interface on Apple iPod touch devices, launching this mobile solution in mid-September at its newly opened headquarter store in New York City's Meatpacking District. The solution provides comprehensive mobile customer service with point-of-sale and returns.
Agilysys served as the overall systems integrator and project manager, providing software development and testing, hardware sourcing, staging, integration and depot maintenance services. The solution includes the ability to utilize remote cash drawers and Zebra wireless receipt printers.
RedIron's 2Mobile software provided the web services framework for the integration of the traditional POS business functions and tenders such that any transaction or experience at a traditional POS device could be driven off a mobile device using NextPosition by Agilysys mobile software. RedIron performed software development, testing, integration and coordination with Agilysys and Sephora during the project.