Pittsburgh -- Lucas Systems, a provider of voice directed warehouse applications, announced that The Container Store has installed Jennifer VoicePlus for voice picking in the retailer’s Dallas- area, 1.1 million-sq.-ft. distribution center.
Distribution Center employees who work with Jennifer every day had a big part in selecting our voice system. As a company, it is very important that any new technology we install be something that is going to make life better for our employees, in addition to the company, our stores, and customers,” said Christy Parra, logistics systems director, The Container Store.
According to Parra, employees at the distribution facility preferred Jennifer’s human voice, the easy, five-minute voice training process, and the rich voice-enabled help functions.
“We also liked the ability to tailor what the user hears, not just for ease of use and efficiency, but also to keep things fun and interesting,” Parra said. “Since installing Jennifer in September, we’ve seen steady increases in picking productivity, in addition to a sharp reduction in training time for new employees.”
The Jennifer VoicePlus application integrates with The Container Store’s Catalyst warehouse management system and supports order picking for both direct-to-consumer fulfillment, as well as for store replenishment. It includes the flexibility to use speech recognition and barcode scanning interchangeably using a standard multi-modal mobile computer (the lightweight Motorola MC3190).
In addition to voice picking, Jennifer’s Engage Management Services Console gives DC supervisors increased visibility into real-time operational information and the tools they need to effectively plan and manage their work making their work easier and more efficient.