Chelmsford, Mass. -- Hannaford Bros. Co., the second-largest New England-based supermarket chain, has enhanced its workforce management suite of solutions from Kronos Inc.
Hannaford Bros. has used the Kronos time and attendance and forecasting and scheduling solutions for several years. Based on benefits achieved, Hannaford updated the Kronos suite to include the labor analytics solution to gain real-time visibility into store performance across the entire enterprise and next generation user interface. The grocer also selected the Kronos next generation user interface to enhance end-user adoption and reduce training efforts. Both solutions will enable Hannaford to increase sales through improved customer service, Kronos said.
The new additions will further augment Hannaford’s existing workforce management strategy including its wall-to-wall optimized scheduling approach. The Kronos forecasting and scheduling tools offer access to customer traffic data in 15-minute increments by department and store, enabling managers to generate accurate schedules based on those patterns and trends.
"Through the use of Kronos optimized scheduling, we are achieving many sales benefits,” said Norm Daigle, manager of labor and productivity, Hannaford Bros. “The analytics solution and the intuitive user interface will help us reap further rewards. For example, the user interface will improve the execution of our standard practice for scheduling as it will guide the user through the process, allowing them to spend less time in the back office and more time helping customers. Also, our associates and managers will be able to leverage functionality and additional metrics that they previously didn’t have access to.”