Johannesburg, South Africa -- RedPrairie Corp., a global supply chain and retail technology provider with a local office in Johannesburg, has been selected by Woolworths South Africa to provide a workforce management solution (WFM) to help improve the in-store customer experience.
RedPrairie’s WFM solution leverages engineered standards and demand-based forecasts to optimize scheduling, task assignment, and performance measurement as well as compute and pay incentives.
Woolworths is planning to use RedPrairie’s workforce management solution to leverage point of sale data to generate accurate forecasting and to improve compliance with optimized schedules. The solution will give managers visibility of key performance indicators and tools to manage performance, ensuring that the right people are available in the right place at the right time.
“We are constantly improving our information technology to enhance customer service and productivity. The implementation of RedPrairie’s workforce management system will play a big part in that process,” said Adrian Gebers, head of IT business applications, Woolworths South Africa, which operates more than 400 stores.