Expect no prophesying about the death of enclosed malls. The format is alive and well, and there are countless examples of thriving under-roof shopping centers around the country.
Still, there is no question that the open-air format has stolen mall thunder.
From just a leasing perspective, formerly mall-only merchants have expanded their scopes to include spaces in open-air environments. Non-traditional tenants have trekked to outdoor centers, and even traditional retailers have set up shop in open-air centers and added services and amenities specifically for the open-air set of stores.
Chain Store Age talked with two very different shopping center developers/owners — one that balances its holdings between open and enclosed, and the other strictly open-air — about the ins and outs of the burgeoning format.
It's about context: No matter how much effort and energy go into the merchandising of an open-air center, if the lineup of tenants or the list of services isn't appropriate to the customer or the region, the center is going to miss the mark.
"You have to think about who your customer is and then build around that," said Michael Glimcher, chairman and CEO of Columbus, Ohio-based Glimcher Realty Trust, whose holdings include both enclosed malls and open-air centers across 16 states. "Just like a retailer story-boards a specific customer, we develop an open-air mix around her. It's about understanding what motivates your shoppers, and sometimes the context is even more important than the content."
Not that Glimcher scrimps on content. Its Town Center Plaza property in Leawood, Kan., for example, includes anchors AMC Theatres, Dick's Sporting Goods and Macy's, along with Trader Joe's, Bravo! Cucina Italiana and Sullivan's Steakhouse, offering Kansas City-area shoppers a place to gather, dine, shop and be entertained.
"When we acquired Town Center Plaza, and the adjacent Town Center Crossing property (anchored by Crate & Barrel), we started with vibrant centers that we are now adding more restaurants and service businesses to bring people to the centers two and three times a week," said Glimcher. "We want people to think about our properties as a 'place' and not a 'mall.'"
That's more important than you might think. Heading to the mall has a completely different connotation than, say, going downtown or to the Plaza. Again, it's about context.
For Glimcher's hallmark property Scottsdale Quarter, in Scottsdale, Ariz., the company poured its resources into both context and content.
"Scottsdale Quarter was such an important property for us," said Glimcher. "In a sense, it awakened us. It is a crossroads of where we came from to where we are headed." Glimcher had traditionally been a department store-, anchor-driven developer, and Scottsdale Quarter — a 1.2 million-sq.-ft., mixed-use center that combines open-air shopping with dining uses, entertainment and office space — represents a younger and more exciting direction for Glimcher, because that's who the Scottsdale Quarter customer is.
The 525,000-plus sq. ft. of retail features content such as Apple, Nike, lululemon athletica, iPic Theaters and high-end restaurant Michael Dominick's Lincoln Avenue Prime Steakhouse. Then there's the context. Glimcher brought in 150 date palm trees, purchased from a tree futurist before Scottsdale Quarter was built, in order to provide not only an attractive landscaping tool but also a canopy to keep the center cool in the baking Arizona heat. Elaborate misting systems and water features supplement strategically placed trees — all part of Glimcher's SQ mantra: "Shade is king."
"This is perhaps where context is most significant," said Glimcher. "We had to think about our customers' comfort, which meant understanding details like the direction the sun would be rising and setting, where it would be focusing its heat and glare, and planning how to cool the center down."
Scottsdale Quarter's context and content have conspired to create something special within the Glimcher Realty Trust portfolio of properties. Locals don't say they are going to "Scottsdale Quarter" or to the "mall." They say, "We're going to the Quarter."
"Our mission was to create a place, and that's what we accomplished," said Glimcher.
Open-air evolution: Just because Irvine Co. has always focused on open-air shopping centers doesn't mean its properties haven't evolved. If anything, each center has grown to set the standard for retail in its trade area.
All of Irvine, Calif.-based Irvine Co.'s 39 retail centers are open-air; besides its flagship Irvine Spectrum, Fashion Island and The MarketPlace properties, the company has a collection of 36 neighborhood and community centers. "All but one of the 36 are located within 10 miles of each other, allowing us to make each center distinctive while still having them work together — much like merchandising a whole ranch," explained Ken Gillett, senior VP operations, Irvine.
Irvine can do that — merchandise a series of centers as if they w