By Kevin Kiziah, asd-usa.com
Technology upgrades and new technology installations are a necessary part of business for chain stores, but updating or installing technology at multiple sites can be an overwhelming undertaking. Technology rollouts are especially intimidating for chain stores with hundreds, or even thousands, of locations spread across a wide geographic area.
Whether you are installing new point of sale (POS) systems, voice and data cabling, wireless networks, telephone systems or complete network infrastructure systems, small details can make or break the success of multi-site installations. Keep reading for seven key ingredients that will help your next national technology rollout be a success.
1. Enhanced Scope of Work
A scope of work document serves as the foundation of a multi-site technology rollout. If your scope of work document is incomplete or inaccurate, it can negatively impact individual site locations, as well as the project as a whole. Whether you create your own scope of work or have a vendor develop the scope of work for you, be sure to examine the scope of work to check for any areas of ambiguity. Ambiguity in a scope of work document opens the door for variances between project sites. When reviewing the document, see if every piece of equipment is clearly defined by make and model instead of being described in generic terms. Make sure the scope of work includes a schedule that accounts for holidays and store closings instead of a generic timeline. The scope of work should also contain specific installation procedures that will be carried out identically at each location.
2. Pilot Program
The most efficient way to ensure a smooth multi-site technology rollout is to conduct a pilot program before launching a full-scale rollout. Implementing a pilot program will also help you identify potential problems early in the process so solutions can be developed prior to the launch of a national rollout. Choose a few key locations that have significant variances that might affect the rollout to serve as test sites. Significant variances might include amount of