Hoffman Estates, Ill. -- Kmart is offering members of its Shop Your Way loyalty program the option to reserve items online, pay at their local Kmart store using their cash, check, debit, loyalty points, credit or gift card, and pick up the item onsite if available. Called Pay in Store, the program launches nationally this month and allows online shoppers to select the Pay in Store option and reserve an item for 48 hours.
After placing a Pay in Store online order, the shopper receives a confirmation email and can head to the store. At the register in store, the shopper presents their email confirmation, order number or phone number, and pays with their preferred method. If the order is a same-day free store pickup order, the shopper picks up the order immediately. If the shopper selected ship-to-home, the order is approved after payment and often arrives within two business days.
“Customers want a shopping experience that seamlessly integrates the physical world of shopping with the digital world, including the ability to find additional product information and richer content with customer reviews,” said Imran Jooma, executive VP and president, marketing, online, and financial services, Sears Holdings. “We are constantly innovating with new and better ways to serve our members, and we expect the new Pay in Store option will better fulfill their needs.”