As a discount department store retailer, Kohl’s is targeting a middle-class consumer looking for decent quality merchandise at a fair price. Kohl’s array of in-store IT solutions reflects this “Middle America” marketing and merchandising approach by focusing on self-service technology that makes finding products and determining prices as quick and convenient as possible, rather than leading-edge solutions that might appeal to higher-income, connected shoppers.
Digital price display
Prices are mostly displayed on rectangular digital signs from Altierre Corp. The signs, many of which feature back-to-back screens, display basic price information for individual products as well as sale information for multiple products. For example, if a variety of shirts with different price points from the same brand are all being offered at 50% off, the sign will advertise the 50% off sale and also list the new discounted cost for each individual price point in smaller text.
Most of the signs are large enough to be clearly seen from some distance away, although Kohl’s also uses small digital price tags at the shelf level, and presumably help Kohl’s avoid pricing errors and quickly update pricing information in response to the retailer’s frequent sales and markdowns. Larger signs are usually attached on the top of fixtures such as display racks while the smaller tags are directly fixed to shelves directly underneath the relevant product.
Self-service price check
For items that do not have a digital price display or affixed price tag, Kohl’s offers several Symbol MK series price checking microkiosks throughout the store. The kiosks are clearly marked with colorful signage and allow customers to scan product barcodes with an attached Symbol reader to have the price digitally displayed on the kiosk screen. A button allows customers to call for employee assistance if needed.
In addition, Kohl’s offers larger self-service touchscreen kiosks from NCR that allow shoppers to place items on gift registries as well as check prices and availability of product inventory either in the store or at other nearby stores or on the Kohl&