Starbucks individualizes loyalty offersA global coffee giant ensures that it keeps the personal touch. Dillard’s Q1 sales fall 47%; reopening 116 more stores next weekDillard’s reported a smaller fiscal first-quarter loss than analysts had expected and also said it is starting to reopen its stores. Shopkick: Consumers ready to return to stores — with caveats A new survey reveals anxieties and expectations consumers have about shopping in stores as COVID-19 restrictions are lifted. Include the human factor in your post-pandemic technology plans As retailers prepare for an increasingly technocentric “new normal” following COVID-19, they should design strategies around consumer behavior. Postmates jumps to curbside pickup for customers, drivers An omnichannel delivery platform is attempting to ease the post-COVID-19 brick-and-mortar reopening process. Survey: Consumer behavior continues shifting during pandemic Comparative surveys conducted in March and April demonstrate many COVID-19-related consumer trends have accelerated since the crisis began. Who’s paying rent and who’s not? (Staples paid!) News outlets reported in early April that Sycamore Partners refused to pay April rents for its Staples stores during the pandemic, even though the stores remained open. Retail sales in record drop in April, with clothing taking the biggest hit Consumer spending nosedived in April as the COVID-19 pandemic drove record unemployment and caused many states to continue stay-at-home orders. Kroger rewards employees with new payout; extends paid emergency leave The Kroger Co. is doubling down on its efforts to reward its frontline employees working during the COVID-19 crisis. Hooters reopens 150-plus locations for dine-in service Customers can now dine in at select Hooters locations as the chain begins its first phase of reopening. First Previous 2005 2006 2007 2008 2009 Next Last
