November 26, 2014

There has been a 112% increase in mobile traffic to retailer websites in the past year while desktop traffic dropped 4%. According to analysis of billions of user sessions to U.S. retailers’ desktop and mobile websites and apps between October 2013 and October 2014 by mobile solutions provider Skava, mobile Web accounts for 85% of total traffic for retailers, dominating mobile apps’ 15% share.

November 17, 2014

Smart retailers are transforming the shopping experience to meet shifting consumer behavior, providing real-time inventory visibility and rich, reliable content over responsive websites. 

November 13, 2014

Mobile devices are playing an increasingly important role in the world of retail – and it's not just mobile shopping.

November 11, 2014

Mobile shopping is expected to reach new highs this  holiday season, but retailers aren’t prepared to meet customers’ mobile needs, according to a new CFI Group study, sponsored by eBay Enterprise.

October 24, 2014

Consumers have embraced the use of mobile devices for shopping, but are less than fully satisfied with the current mobile retail experience. 

October 8, 2014

Consumers have high expectations for retail care when shopping via mobile device, and if those expectations aren't met, they'll abandon the experience entirely, according to a new study from Contact Solutions.

September 24, 2014

One-in-two marketers report that fragmented technologies impede their ability to create a consistent experience for consumers across the Web, mobile and other channels.

September 23, 2014

Cloud-based customer care technology provider Contact Solutions has released version 2.1 of its My:Time mobile customer care tool.

July 17, 2014

Microsoft Corp. is enacting a restructuring plan to simplify its organization and align the recently acquired Nokia mobile devices and services business with the company’s overall strategy.

February 27, 2014

Retailers are taking an increasingly omni-channel approach to their mobile strategies, looking to combine mobile with existing channels rather than treat it as a separate entity.

February 25, 2014

MasterCard and Syniverse are partnering to deliver a number of mobile and payment services for consumers to use when traveling abroad.

January 7, 2014

Unusually high community engagement, user-driven initiatives, mobile growth and a love of all things vintage — that’s the formula behind the growth of ModCloth.com, which hit $100 million in sales just a decade after it launched out of co-founder Susan Gregg Koger’s dorm room back in 2002.

November 20, 2013

Propelics, a provider of enterprise mobile strategy and mobile apps, today announced strong adoption for its solutions in the retail market.

October 30, 2013

GPShopper, a mobile solutions company whose offerings include mobile apps and websites for national retailers, has purchased Akamai Aqua Web Experience solutions to accelerate and optimize the delivery of its mobile technology.

June 18, 2013

Slow websites are a deterrent for customers using mobile devices, including smartphones and tablets, according to a report from mobile technology Mobify, which reveals the financial impact of slow loading mobile websites for the world's top 100 online retailers.

May 2, 2013

It's no secret that consumers are adopting mobile technology at a breakneck pace and integrating it into every part of their lives, including shopping. But while the retail industry generally understands that mobile technology CAN add significant value to both the customer experience and their own bottom line, it may not exactly know HOW or WHY this is the case.

April 15, 2013

Retailers that deliver on their customers’ expectations and provide them with a seamless shopping experience – whether they are shopping in a store, online or through a mobile device – will win their loyalty and gain a competitive advantage that drives sales, according to new research by Accenture.

October 12, 2012

By Mark Williams, Best Buy

October 2, 2012

Smartphone and Internet users actively seek out and prefer to engage with mobile-friendly sites, but such sites must meet certain expectations in order to convert users from visitors to consumers, according to a Google study conducted by independent market research firms Sterling Research and SmithGeiger.

August 17, 2012

A survey released by Placecast found that U.S. parents are more likely to use their mobile phones for shopping-related activities compared to those without children under 18 years old in their household.

August 9, 2012

ForeSee, a provider of technology-driven customer experience analytics, announced that it is working with leading multichannel retailer HSN to measure and analyze the customer experience of its mobile-optimized site and mobile apps with ForeSee's new Mobile On-Exit technology.

August 9, 2012

The National Retail Federation, in partnership with its member companies, has launched a new initiative to address the challenges and opportunities of mobile retailing.

July 25, 2012

IBM’s fifth-annual Online Retail Holiday Readiness Report has uncovered that 2012 may just be the year of mobile.

July 24, 2012

Hat retailer Lids said it has selected customer experience optimization company Maxymiser to conduct comprehensive website and mobile testing for Lids.com.