December 27, 2012

From mobile payments to mining big data for customer insights, savvy retailers are using all the tools at their disposal to engage and connect with shoppers and provide relevant, convenient and personalized shopping experiences across all channels.

As retailers competitively position themselves for growth in 2013 and beyond, there are a number of hot buttons or key considerations that will be driving their strategies. Here is a look at some of the top ones:

Marketing and IT collaboration

December 27, 2012

Retail chains are keeping a sharp eye on IT solutions that will deliver a fast return on investment and streamline business operations. A step in the right direction is to transition a legacy-based applications to the cloud, but a lack of understanding among the corporate hierarchy can slow efforts.

October 25, 2012

Eager to make more effective business decisions, many retailers are reevaluating their business intelligence strategies. With a renewed focus on breaking down enterprise-wide silos, retailers are making a move to the next generation of BI, which includes giving line and store managers access to predictive analytics tools and multifunctional views of data.

July 26, 2012

By Jason Hamilton, Snagajob

July 26, 2012

Research released Thursday by Transaction Wireless and Aberdeen Group, which examined the benefits of mobile and digital gifting and emerging trends in mobile and social frontiers, found a shift toward digital gifting.

April 18, 2012

Aberdeen Group’s 3rd annual Retail and Consumer Markets Summit, Retail on Broadway: Game-Changing Technologies -- Creating a Winning Game Plan, will be held May 1-2, at the Millennium Broadway Hotel, New York City.

December 21, 2011

The physical and virtual retail worlds continue to converge thanks to innovative technology, especially as consumers rapidly adopt digital solutions and apply them to their retailing experiences.

“Consumer-driven solutions are what keep customers at the epicenter of the shopping experience, and that’s what retail is all about,” said Sahir Anand, VP and research group director for Aberdeen Group, Boston.

May 11, 2011

Fifty percent of retailers and almost as many manufacturers (48%) use rebate programs as part of their customer loyalty and promotions mix, according to report by the Aberdeen Group.

March 23, 2011

Personalization of the in-store customer experience will be a key objective for retailers over the next two years, according to two new Aberdeen Group reports sponsored by HP.

June 29, 2010

Aberdeen Group, a Harte-Hanks Co., announced the winners of its 2010 Industry Achievement Awards for...

August 31, 2008

When a customer spends more than five seconds waiting for a transaction to process,...

January 31, 2007

In search of faster throughput and more customer satisfaction at the front end, the Spartan...