June 30, 2015

Amazon.com is heading east with its Amazon Web Services (AWS) hosted cloud computing platform – all the way to India.

June 30, 2015

Customer relationship management (CRM) is the strategy a retailer uses to develop an ongoing, individual relationship with a customer to ensure satisfaction and loyalty. But the specifics of CRM can mean different things for different retailers. Such factors as customer demographics, product assortment and technology infrastructure can all affect how retailers perform CRM.

Here is a look at how three retailers employ very different CRM strategies for the same end goal of maximum customer engagement and profitability:

June 29, 2015

Oracle is enhancing its efforts to attract customers in the e-commerce sector.

June 25, 2015

While the Confederate flag has been an increasing source of controversy in recent years, retailers have long sold items featuring its image with no major outcry. But following the tragic shooting in Charleston, consumer sentiment against the “Stars and Bars” intensified to a degree that made selling Confederate flag-themed merchandise unacceptable to a large portion of the public within a few days.

June 25, 2015

The world’s largest online retailer will soon be driving around and selling product out of a truck — a truck that looks like a giant Amazon package.

June 24, 2015

Oracle is going head-to-head with Amazon with a slew of more than 24 new additions to the Oracle Cloud Platform.

June 24, 2015

The gap in prices between Amazon and Walmart.com’s grocery basket has widened in the past two months, according to a report by 360pi.

June 23, 2015

Amazon.com is releasing its Echo voice-activated artificial intelligence device for general availability in July, and taking consumer orders now.

June 23, 2015

Amazon.com is releasing its Echo voice-activated artificial intelligence device for general availability in July, and taking consumer orders now.

June 23, 2015

Amazon.com is reportedly using a proprietary machine learning solution to analyze online customer reviews and present newer and more relevant reviews first.

June 17, 2015

Federal regulations governing unmanned aircraft systems, or drones, will be in place by this time next year.

June 16, 2015

Amazon.com is reportedly expanding the assortment of items eligible for free two-day shipping for members of its Prime paid loyalty program. 

June 16, 2015

Amazon is considering paying ordinary people (as opposed to shippers such as FedEx or UPS) to deliver packages as part of a crowdsourced delivery program.

June 9, 2015

Amazon.com is going big in Texas with the announcement that it will open its fourth fulfillment center in the state.

June 5, 2015

Target Corp. will beat Amazon.com by following three core philosophies,  the retailer’s top digital executive (and former Amazon.com exec) Jason Goldberger said during a keynote address at the annual Internet Retailer Conference and Exposition, in Chicago.

June 5, 2015

Target Corp. will beat Amazon.com by following three core philosophies,  the retailer’s top digital executive (and former Amazon.com exec) Jason Goldberger said during a keynote address at the annual Internet Retailer Conference and Exposition, in Chicago.

June 4, 2015

For the third year in a row, Amazon claims the top spot in Reputation Institute’s annual survey of America’s top 50 most reputable companies in the retail industry.

June 3, 2015

A week after offering free same-day delivery for members of its Amazon Prime loyalty program in select cities, Amazon.com is now offering all customers free shipping on lightweight items in a program called Fulfillment by Amazon Small and Light.

June 1, 2015

Amazon  is facing increased competition these days. In some of the more publicized developments, subscription-based e-commerce site Jet.com is taking off soon, EBay is piloting a service to compete with Amazon Prime in Germany, and Google is reportedly planning to introduce a “buy” button that will turn searches into transactions.

May 29, 2015

Amazon.com reportedly plans to launch a line of private label grocery products.

May 28, 2015

Amazon is upping the ante with physical retailers with its launch of free same-day delivery for orders of more than $35 to members of its Prime program.

May 27, 2015

Amazon.com is hiring for more than 6,000 full-time jobs across its U.S. fulfillment network to meet growing customer demand.

May 26, 2015

Amazon.com is reportedly preparing an online marketplace for handmade goods that will appropriately enough be known as “Handmade.”

May 21, 2015

Amazon.com is offering one-hour delivery of products from select local stores in Manhattan through its Prime Now service.