Social media and search engines are two of the most popular online destinations, but are heading in different directions when it comes to customer satisfaction.
Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price.
Customer satisfaction with retail is down for the first time in four years.
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Publix Super Markets and Nordstrom are the highest ranked bricks-and-mortar retailers in a report released Tuesday by the American Customer Satisfaction Index (ACSI).
The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.
Annual analysis released today from ForeSee Results suggests that retailers have reason to be cautiously optimistic about the upcoming holiday season.
Publix Super Markets topped the list of supermarkets on the...