July 1, 2015

Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price.

June 23, 2015

Customer satisfaction with goods and services purchased and consumed in the U.S. suffered a fifth consecutive quarterly decline, sending the American Customer Satisfaction Index (ACSI) to its lowest point since 2006.

March 24, 2015

According to new data from the American Customer Satisfaction Index (ACSI), the national level of customer satisfaction dropped 0.5% to 75.2 in fourth quarter 2014.

February 18, 2015

Customer satisfaction with retail is down for the first time in four years.

December 9, 2014

Rolling Stones fans will sympathize with the devilish problem facing American customers, who couldn’t get satisfaction in the third quarter of 2014.

February 26, 2013

Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.

February 21, 2012

Publix Super Markets and Nordstrom are the highest ranked bricks-and-mortar retailers in a report released Tuesday by the American Customer Satisfaction Index (ACSI).

February 15, 2011

The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

December 1, 2010

Annual analysis released today from ForeSee Results suggests that retailers have reason to be cautiously optimistic about the upcoming holiday season.

June 14, 2010

The University of Michigan’s American Customer Satisfaction Index released Tuesday revealed that sales growth isn’t...

December 29, 2008

Netflix and Amazon delighted holiday shoppers online while Web sites for Circuit City, Gap, Home...

June 30, 2007

Catalog retailers are the stars in the inaugural Call Center Satisfaction Index, a new study...