Content about American Customer Satisfaction Index

February 21, 2012

Publix Super Markets and Nordstrom are the highest ranked bricks-and-mortar retailers in a report released Tuesday by the American Customer Satisfaction Index (ACSI).

February 15, 2011

The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

December 1, 2010

Annual analysis released today from ForeSee Results suggests that retailers have reason to be cautiously optimistic about the upcoming holiday season.

June 14, 2010

The University of Michigan’s American Customer Satisfaction Index released Tuesday revealed that sales growth isn’t...

December 29, 2008

Netflix and Amazon delighted holiday shoppers online while Web sites for Circuit City, Gap, Home...

June 30, 2007

Catalog retailers are the stars in the inaugural Call Center Satisfaction Index, a new study...

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