February 25, 2015

L.L. Bean provided the best overall customer service in the fiscal fourth quarter 2014, topping the first quarterly release of Stella Benchmarks.

November 26, 2014

J. Crew provided the best overall online customer service in October, marking the retailer’s third time topping the Stella Benchmarks rankings from StellaService in 2014.


October 29, 2014

Kate Spade provided the best overall customer service in Sept. 2014. This marks the retailer’s first time topping Stella Benchmarks from customer service research firm Stella Service in 2014.

September 24, 2014

L.L. Bean provided the best overall customer service in August 2014.

September 16, 2014

Omnichannel retailer Benchmark Brands has chosen intelligence provider, Upstream Commerce, to maximize Benchmark's price and assortment optimization.

April 17, 2014

L.L.Bean was ranked number one in online customer service in March 2013.

March 20, 2014

Net-A-Porter.com topped all competitors across all retail verticals for customer service in February, according to Stella Benchmarks.

September 19, 2013

For the second consecutive month, Jcrew.com ranked No. 1 overall in customer service performance in the Stella Monthly Benchmarks, a ranking of the best online customer service performance in the United States.

January 10, 2012

On Tuesday, IBM released its final Benchmark announcement for the 2011 holiday season, detailing a continued strong performance for mobile as well as an overall increase in online spending for December 2011.

December 27, 2011

The IBM Benchmark Report showed continued strength for online retailers.