Imagine a world where access to any health information or services you needed was available at any time through your digital device. We are not there yet, but CVS Health is doing its best to create that world with its new Digital Innovation Lab located in Boston.
Brian Tilzer, senior VP and chief digital officer of CVS Health, sat down with Chain Store Age at the opening of the CVS Digital Innovation Lab in Boston to discuss the strategy behind the lab and CVS’ larger goals for transforming health care through digital technology.
The stereotype of the beleaguered customer service representative who can’t keep up may have some truth to it. A recent study from Glance Networks, a provider of visual engagement, found that 73% of customer service professionals have difficulty meeting their performance metric goals.
Our fastest-growing acquirers bought fewer square feet than in 2013. But the deals may be even better.Editor’s Note: The 26th annual Chain Store Age survey of Fastest-Growing Acquirers surveyed retail square footage purchased during the 2014 calendar year.Retail real estate acquisitions slowed in 2014. The year’s five Fastest-Growing Acquirers purchased approximately 10 million fewer square feet than the top five bought in 2013.That may be a deceptive observation.
From international brands dropping anchor on U.S. shores and online players expanding in the physical space to familiar names with new formats and traditional start-ups, there is no lack of new concepts in the brick-and-mortar arena. Here’s a look at some with the biggest buzz.
Boston Marathon RunBase has opened its doors, close to the finish line of the world-famous competition. The store offers an immersive retail experience that celebrates the race and offers premium Adidas footwear and seasonal and official marathon apparel and accessories.
The Boston Marathon is getting its very own permanent store — and it will be located just steps from the finish line, on Boylston Street in Boston. The 2,000-sq.-ft. shop, dubbed Boston Marathon Run Base, is operated by athletic footwear giant Adidas and the Boston Athletic Association (B.A.A.), organizer of the Boston Marathon, in partnership with Marathon Sports.