May 11, 2015

With engaging the customer and managing the customer experience as top priorities for retailers, Boston Retail Partners’ 2015 CRM/Unified Commerce Survey indicates that 87% of retailers plan to use gamification to engage the customer within five years.

March 26, 2015

During the next three years, 250% more retailers are transitioning to a single order management solution (OMS) to support a unified commerce experience across all channels, according to a new special report by Boston Retail Partners.

March 6, 2015

Despite the large splash caused by the September 2014 launch of Apple Pay, the general consensus is that mobile payment is still in the infancy stage. But while mobile payment is growing at a tempo that is best described as “slow and low,” the overall market is getting increasingly competitive

February 19, 2015

Nearly 300% more retailers plan to use mobile POS in the next two years, according to a special report by Boston Retail Partners (BRP).

January 12, 2015

Survey results released by Boston Retail Partners found that the top IT priority for retailers in 2015 is focused on improving payment security, and protecting the confidentiality of sensitive information.

December 3, 2014

We have seen a dramatic increase in the use of social media by merchandisers over the past year, as retailers look for innovative ways to enhance their merchandising decisions to deliver the products consumers want across a seamless shopping experience.

November 4, 2014

The current use of social media data by retailers for merchandise planning is limited, with only 39% using it for product development and only 35% using it for promotional planning.

November 4, 2014

The current use of social media data by retailers for merchandise planning is limited, with only 39% using it for product development and only 35% using it for promotional planning.

November 4, 2014

The current use of social media data by retailers for merchandise planning is limited, with only 39% using it for product development and only 35% using it for promotional planning.

October 15, 2014

Between April and June of 2014, the retail sector led all industries in data breaches with 145 million records, or 83% of the total records compromised, costing retailers $195 per record apprehended.

August 25, 2014

As payment and POS technology continues to evolve ever more rapidly, it is more critical than ever to make sure that your POS equipment is up-to-date.

June 9, 2014

Three in four (75%) retailers can or intend to identify customers when they walk in the store, including 3% who already do so and 72% who are planning to do so within five years. According to the new 2014 CRM/Unified Commerce Benchmark Survey of top North American retailers from Boston Retail Partners, 95% of respondents indicated customer experience/ customer engagement is one of their top three current initiatives.

January 7, 2014

Ken Morris, principal, Boston Retail Partners, recently took the time to explain how real-time retailing and how the concept of “unified commerce” allows stores themselves to become networks for customer engagement.

What is real-time retailing, and how does it benefit retailers and their customers?

January 2, 2014

The store experience isn’t what it used to be. Rapidly developing omnichannel technologies, such as mobile and social, are redefining the very definition of a “store” and what customers can accomplish within.

January 14, 2011

Retailers identified mobile POS technologies as a quickly emerging trend, with more than half planning to launch mobile solutions within the next two years, according to Boston Retail Partner’s 12th Annual POS Survey.