Content about CFI Group

April 22, 2014

These days, virtually everyone is a cross-channel shopper: 95% of consumers frequently or occasionally shop a retailer's website and store, according to a recent survey by CFI Group that was sponsored by eBay Enterprise.

October 15, 2013

Black Friday shopping may be on the decline, according to a new study by CFI Group, a customer satisfaction technology and analytics firm.

September 5, 2013

Retailers’ strides toward satisfying their customers was the subject of a survey conducted by CFI Group, which found that retailers' physical store and online presence were meeting consumer expectations, but store associates, price and checkout are areas needing improvement.

April 3, 2012

A study released by customer feedback management firm CFI Group found that social media may be blunting the impact of negative word-of-mouth.

June 30, 2007

Catalog retailers are the stars in the inaugural Call Center Satisfaction Index, a new study...

© 2014