November 11, 2014

Mobile shopping is expected to reach new highs this  holiday season, but retailers aren’t prepared to meet customers’ mobile needs, according to a new CFI Group study, sponsored by eBay Enterprise.

October 29, 2014

Fifty-seven percent of consumers use their smartphones to assist shopping activities in store.

October 1, 2014

Shoppers are planning to spend less money and purchase gifts for fewer people this holiday season compared to last year, while also maximizing their budgets through Black Friday and Cyber Monday sales and online cost comparison, according to the CFI Group 2014 Holiday Retail Spending Report: Black Friday is Back.

July 1, 2014

The use of mobile applications for shopping purposes doubled in the past year, with 41% of consumers actively using mobile apps while shopping, according to CFI Group’s Retail Satisfaction Barometer survey.

April 22, 2014

These days, virtually everyone is a cross-channel shopper: 95% of consumers frequently or occasionally shop a retailer's website and store, according to a recent survey by CFI Group that was sponsored by eBay Enterprise.

October 15, 2013

Black Friday shopping may be on the decline, according to a new study by CFI Group, a customer satisfaction technology and analytics firm.

September 5, 2013

Retailers’ strides toward satisfying their customers was the subject of a survey conducted by CFI Group, which found that retailers' physical store and online presence were meeting consumer expectations, but store associates, price and checkout are areas needing improvement.

April 3, 2012

A study released by customer feedback management firm CFI Group found that social media may be blunting the impact of negative word-of-mouth.

June 30, 2007

Catalog retailers are the stars in the inaugural Call Center Satisfaction Index, a new study...