A “Live Help” feature, detailed information about products and services and access to personal account information are the three most important features consumers expect to find at a company’s website, according to an annual survey by Oracle.

The percentage of consumers being funneled to call centers located in a foreign country declined...

A new study from RightNow to investigate online shoppers' attitudes towards the technology used for...

Retail’s multichannel explosion has done more than send e-commerce and catalog numbers skyrocketing. It has...