November 11, 2013

Information technology outsourcing (ITO) enables organizations to cut labor and infrastructure costs, improve operating efficiencies and increase flexibility in the IT department.

May 14, 2012

By Steve Castro-Miller, LogMeIn, Inc.

May 14, 2012

A “Live Help” feature, detailed information about products and services and access to personal account information are the three most important features consumers expect to find at a company’s website, according to an annual survey by Oracle.

April 6, 2011

By Emily Millar, VP client relations, TELUS International

August 24, 2010

The percentage of consumers being funneled to call centers located in a foreign country declined...

May 6, 2010

OfficeMax plans to close its call center in Casper, Wyo., and terminate the facility's 250 employees....

October 19, 2009

A new study from RightNow to investigate online shoppers' attitudes towards the technology used for...

April 30, 2008

As shoppers get more comfortable shopping online, they are choosing electronic communications over the...

August 30, 2007

Retail’s multichannel explosion has done more than send e-commerce and catalog numbers skyrocketing. It has...

June 30, 2007

Catalog retailers are the stars in the inaugural Call Center Satisfaction Index, a new study...

January 31, 2007

New Year’s resolutions. They seem simple in December, but by February, we’re struggling to uphold...