December 4, 2014

lthough email is at the point it’s often considered a “legacy” technology, a slight majority of consumers still prefer it for holiday communication from retailers.

October 3, 2014

Salesforce.com has delivered Desk.com for Retail, with features including new pay-as-you-go pricing, reporting tools and e-commerce integrations to transform how retailers deliver a personalized service experience to every customer.

August 4, 2014

Attribution analytics company Tune has acquired MobileDevHQ (MDHQ), provider of a SaaS solution for mobile marketers.

June 26, 2014

Salesforce.com has released Salesforce1 for Retail. Retailers can now leverage Mobile Clienteling and Salesforce Communities for Retail to help build one-to-one relationships with shoppers anytime, anywhere and on any device.

April 18, 2014

Social media monitoring and management software provider Viralheat is adding integration with the Salesforce Desk.com customer support app to its analytics platform.

June 27, 2013

Maintaining a wealth of customer data has become a primary directive for retail IT departments. In recent years, retailers have been making substantial investments in solutions that collect and store data relating to their customers' purchases, behaviors, preferences, demographic characteristics and almost any other traits you can think of. But after all this data has been captured, what do you do with it?