August 20, 2015

Even with the increasing influence of digital technology on retail habits, the in-store experience is important in all major purchase decisions, according to a new survey. 

August 11, 2015

Female millennial shoppers still like the mall when it comes to shopping for back-to- school goods, and they are also using social media platforms to talk about it.

August 5, 2015

Dan Berthiaume, senior editor of Chain Store Age, recently participated in a one-hour panel discussion, “Consumer Industries: Using Real-time Consumer Insights,” sponsored by SAP as part of its “Coffee Break with Game-Changers” Internet radio series.

August 4, 2015

Whatever the cool kids (and their families) are doing this summer, back-to-school shopping does not appear to be on the agenda.

July 27, 2015

With plenty of last year's supplies stowed in the closet and the option to restock at-will, back-to-school shoppers may be in no hurry to fill their shopping baskets by August. 

July 24, 2015

Specialty membership-based outdoor retailer The Clymb targets active consumers with an active, content-driven marketing strategy.

July 8, 2015

Lowe's ranks highest in customer satisfaction with appliance retailers.

July 7, 2015

Although summer vacations have just begun for many schoolchildren, parents already have back-to-school shopping on their minds.

June 23, 2015

Customer satisfaction with goods and services purchased and consumed in the U.S. suffered a fifth consecutive quarterly decline, sending the American Customer Satisfaction Index (ACSI) to its lowest point since 2006.

May 27, 2015

The stereotype of the beleaguered customer service representative who can’t keep up may have some truth to it. A recent study from Glance Networks, a provider of visual engagement, found that 73% of customer service professionals have difficulty meeting their performance metric goals.

May 19, 2015

According to the Nielsen consumer confidence index, U.S. consumer confidence increased one index point in the first quarter of 2015 to a score of 107, maintaining an above-the-baseline (100) optimism level for one year.

May 8, 2015

The intersection of technology and retail, online, in-store, apps, mobile, can enhance the shopping experience for women 25-40.

April 27, 2015

Whether it’s on jewelry or apparel, gift cards or brunch, families this year are expected to spend more for Mother’s Day than they have in the last decade or more.  And the largest portion of that spending will be at U.S. department stores.

April 8, 2015

ShopperTrak, a leading provider of consumer behavior insights and location-based analytics, is teaming up with the shopping app, shopkick, to deliver in-store beacon and analytics technologies that allow retailers to engage with shoppers throughout their time in the store and deliver an enhanced shopping experience.

March 31, 2015

Costco, and Apple  score highest in customer loyalty, according to the Net Promoter Consumer Study.

March 26, 2015

U.S. companies spend $2 billion on loyalty programs, but the investment isn’t yielding the type of increased engagement which drove implementation of the programs, according to a new report from Capgemini Consulting.

February 17, 2015

Retail CFOs predict a 3.9% increase in total sales and a 3.7% increase in same-store sales in 2015, according to a new BDO USA survey.

January 27, 2015

With gas prices down 31% since June 2014 and oil prices tumbling to their lowest levels in several years, American consumer confidence has improved dramatically.

December 8, 2014

Year-over-year (YOY) retail dollar volume from Thanksgiving through Cyber Monday grew 5.3%, a decrease from last year’s growth of 7.4%, according to First Data 2014 SpendTrend Holiday Shopping Spend Analysis, which examined consumer spending from more than one million merchant locations over the five-day period.

November 26, 2014

The Conference Board said Tuesday that consumer confidence in November fell to a reading of 88.7, down from a revised 94.1 in October. The drop, which surprised analysts, put the index at its lowest level since June. 

November 24, 2014

Forty-one percent of consumers plan to head to the stores on Black Friday,18% plan to shop in a physical store on Thanksgiving, and 32% of consumers will hit the stores on the following Saturday and/or Sunday, according to new data from the International Council of Shopping Centers.

November 24, 2014

Three in four Americans have made an impulse purchase.

November 21, 2014

It’s going to be a very good holiday for consumer electronics purchases, according to a survey by IHS Inc., with seven out of 10 U.S. consumers (68%) planning to buy consumer electronics during the 2014 holiday season. 

November 14, 2014

About seven in 10 (68%) of consumers plan on doing most or all of their holiday shopping online.