March 31, 2015

Costco, Amazon.com and Apple  score highest in customer loyalty, according to the Net Promoter Consumer Study.

March 26, 2015

U.S. companies spend $2 billion on loyalty programs, but the investment isn’t yielding the type of increased engagement which drove implementation of the programs, according to a new report from Capgemini Consulting.

February 17, 2015

Retail CFOs predict a 3.9% increase in total sales and a 3.7% increase in same-store sales in 2015, according to a new BDO USA survey.

January 27, 2015

With gas prices down 31% since June 2014 and oil prices tumbling to their lowest levels in several years, American consumer confidence has improved dramatically.

December 8, 2014

Year-over-year (YOY) retail dollar volume from Thanksgiving through Cyber Monday grew 5.3%, a decrease from last year’s growth of 7.4%, according to First Data 2014 SpendTrend Holiday Shopping Spend Analysis, which examined consumer spending from more than one million merchant locations over the five-day period.

November 26, 2014

The Conference Board said Tuesday that consumer confidence in November fell to a reading of 88.7, down from a revised 94.1 in October. The drop, which surprised analysts, put the index at its lowest level since June. 

November 24, 2014

Forty-one percent of consumers plan to head to the stores on Black Friday,18% plan to shop in a physical store on Thanksgiving, and 32% of consumers will hit the stores on the following Saturday and/or Sunday, according to new data from the International Council of Shopping Centers.

November 24, 2014

Three in four Americans have made an impulse purchase.

November 21, 2014

It’s going to be a very good holiday for consumer electronics purchases, according to a survey by IHS Inc., with seven out of 10 U.S. consumers (68%) planning to buy consumer electronics during the 2014 holiday season. 

November 14, 2014

About seven in 10 (68%) of consumers plan on doing most or all of their holiday shopping online.

November 12, 2014

Euclid, the leader of in-store retail analytics, today releases its monthly retail benchmarks report to analyze shopper activity and behavior during the month of October. 

November 6, 2014

A majority of consumers (88%) say free shipping makes them more likely to shop online, while 30% shop online to find the best deal possible and 20% to avoid holiday crowds.

November 5, 2014

Eight in ten Americans are likely to shop at local businesses during the upcoming holiday season, according to a 2014 nationwide Nielsen survey commissioned by Yelp.

November 4, 2014

Consumer confidence in the North America region improved four points to 107 on the Nielsen Consumer Confidence Index for the third quarter of 2014.

November 4, 2014

U.S. households plan to spend an average of $538 on gifts this holiday season, up slightly from $528 last year, The Conference Board reports today.

October 30, 2014

Holiday spending among U.S. consumers is expected to rise 1.9% in 2014 compared to the prior year.

October 29, 2014

The U.S., U.K. and Germany are the most desirable e-destinations for consumers to purchase goods online outside their own country.

October 7, 2014

Cautious spending and economic realities that are bifurcating the American holiday shopper into two distinct segments are two of the 10 trends that are expected to drive the 2014 holiday shopping season, according to a new report from PwC US and Strategy.

October 3, 2014

Nearly two-thirds (62%) of 400 digital marketers surveyed view improving customer satisfaction as the top reason to invest more in technology.

September 25, 2014

More than half of consumers will spend more for the Halloween holiday than they’ll spend for either Mother’s Day or Father’s Day, according to the 2014 Halloween Happenings Survey by Alliance Data Retail Services, which manages credit card programs.

September 15, 2014

While the majority of consumers prefer to both shop and spend their money in brick-and-mortar retail stores, more than 60% are increasing their online shopping activities, according to a survey of 1,515 consumers by digital marketing firm SmartFocus.

September 10, 2014

Consumers are increasingly interested in the BOPIS (buy online, pickup in store) option for making purchases.

August 12, 2014

Specialty online health- and beauty-care retailer SkinStore is using predictive technology from Coherent Path to help deliver personalized offers that build long-term customer loyalty.

July 30, 2014

Parents and their children in grades K-12 will spend a combined $543 on back-to-school items, and double that, at $1,223, on college spending.