September 21, 2015

A leading pizza chain is testing beacon technology – in stores in China.

September 16, 2015

New York-based coupon publisher News America Marketing, which produces billions of coupons annually in the U.S. and Canada, is making the printing of online coupons easier for consumers.

September 16, 2015

There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

September 4, 2015

As many of us grasp at the last moments of summer, those in the retail industry have one eye on the end of the year -- the time between November and December.

September 3, 2015

Reports of the store’s demise are greatly exaggerated.

August 27, 2015

Since June 2014, In The Pink has partnered with Cambridge, Massachusetts-based proprietary mobile marketing platform provider Vivoom Inc. to let customers create their own promotional videos they can share online.

August 26, 2015

Mobile shopping has been getting attention for its rapid growth, and one major retailer is leading the way.

August 26, 2015

Global mobile commerce is set to explode, according to, a Seattle-based database of online coupon codes.

August 26, 2015

The number of digitally distributed coupons for CPG brands on key websites received nourishment from food shoppers in the first half of 2015.

August 24, 2015

Brad Fick, president, partner and co-founder of in-store technology provider Direct Source, recently took some time to discuss why retailers need to pay more attention to the role mobile hardware plays in the modern store landscape.

August 12, 2015

Smartphones are quickly becoming the first screen for consumers — even in retail stores.

August 10, 2015

From mobile tech-savvy teens to the octogenarian shopper, retailers are perhaps for the first time ever addressing the widest and most diverse customer set in history.

July 29, 2015

An unconfirmed executive departure at Target Corp. will have major ramifications on its digital and mobile retail operation if the report is accurate.

July 28, 2015

Customer expectations of the store have changed dramatically in the last few years as constant connectivity has changed the way consumers live their lives.

July 27, 2015

With plenty of last year's supplies stowed in the closet and the option to restock at-will, back-to-school shoppers may be in no hurry to fill their shopping baskets by August. 

July 24, 2015

Back-to-school shoppers are doing their homework online before making purchases.

July 14, 2015

There was good news for retailers in the International Council of Shopping Centers’ annual BTS (Back-to-School) Consumer Spending Survey.

July 8, 2015

Even though customers are able to view and purchase items online, more than 90% of consumers are still more inclined to buy at a physical location.

July 6, 2015

A retailer’s social media activity has a greater impact on shoppers than the company’s website.

June 30, 2015

While the days of glamorous expatriate writers tramping across Europe are long gone, retailers are increasingly trying to recreate the atmosphere of seamless access to whatever your heart desires, via mobile devices and apps.

June 30, 2015

Here are five simple ways that chain stores can take advantage of mobile devices like tablets to enhance and differentiate the in-store experience and drive sales:

June 24, 2015

At the recent MIT CIO Symposium, Bryan Kirschner, director of the research/strategy organization Apigee Institute, and Jerry Wolfe, CEO and founder of food industry platform services provider Vivanda, participated in a panel discussion on consumer connectivity and engagement. Chain Store Age followed up with the two experts to ask a few more questions about engaging today’s connected customer.

June 23, 2015

The in-store experience is getting a lot more high tech for customers at select Price Chopper, Kmart and Food Lion stores.

June 22, 2015

Smart retailers have ramped up their gift card offerings both in the store and online; and from the recipients’ point of view, we know from our consumer research that gift cards rank as the No. 1 preferred holiday gift, and have done so for the last eight years — above and beyond any other gift — because they offer customers unlimited selection, pure convenience and personal choice.