July 28, 2015

Customer expectations of the store have changed dramatically in the last few years as constant connectivity has changed the way consumers live their lives.

July 27, 2015

With plenty of last year's supplies stowed in the closet and the option to restock at-will, back-to-school shoppers may be in no hurry to fill their shopping baskets by August. 

July 24, 2015

Back-to-school shoppers are doing their homework online before making purchases.

July 14, 2015

There was good news for retailers in the International Council of Shopping Centers’ annual BTS (Back-to-School) Consumer Spending Survey.

July 8, 2015

Even though customers are able to view and purchase items online, more than 90% of consumers are still more inclined to buy at a physical location.

July 6, 2015

A retailer’s social media activity has a greater impact on shoppers than the company’s website.

June 30, 2015

While the days of glamorous expatriate writers tramping across Europe are long gone, retailers are increasingly trying to recreate the atmosphere of seamless access to whatever your heart desires, via mobile devices and apps.

June 30, 2015

Here are five simple ways that chain stores can take advantage of mobile devices like tablets to enhance and differentiate the in-store experience and drive sales:

June 24, 2015

At the recent MIT CIO Symposium, Bryan Kirschner, director of the research/strategy organization Apigee Institute, and Jerry Wolfe, CEO and founder of food industry platform services provider Vivanda, participated in a panel discussion on consumer connectivity and engagement. Chain Store Age followed up with the two experts to ask a few more questions about engaging today’s connected customer.

June 23, 2015

The in-store experience is getting a lot more high tech for customers at select Price Chopper, Kmart and Food Lion stores.

June 22, 2015

Smart retailers have ramped up their gift card offerings both in the store and online; and from the recipients’ point of view, we know from our consumer research that gift cards rank as the No. 1 preferred holiday gift, and have done so for the last eight years — above and beyond any other gift — because they offer customers unlimited selection, pure convenience and personal choice.

June 10, 2015

If you’ve been following any recent mobile developments, you know that beacons aren’t just the next big thing – they’re here, right now. Ever since Apple introduced their iBeacon technology, the buzz has been getting louder, and in the last few months, more and more brands and businesses have been experimenting with them.

June 9, 2015

Food Lion has launched a new, enhanced website focused on easing the process of shopping for and preparing dinner.

June 9, 2015

Millennials as a generation are known for wanting instant gratification, and that desire extends to digital coupons.

June 1, 2015

Consumers who use digital coupons both shop more and spend more than the average shopper.

May 29, 2015

Showrooming has plagued brick-and-mortar retailers for years, with e-commerce quickly chipping away at in-store sales. Recently however, experts report the rising trend is actually the reverse - shoppers are now exploring options online before buying in-store.

May 29, 2015

It’s happened to everyone. You take that trip to the drug store to get a new bottle of shampoo – and before you make your purchase, you scan your loyalty card at the coupon kiosk to see what spits out. You look down that long ream of paper to check out the offers: deodorant, candy, contact lens solution – but no shampoo. Okay, fine.

May 13, 2015

Trader Joe’s is America’s favorite grocery retailer for the third year in a row, according to a study of more than 7,200 consumers by Market Force Information. Publix ranked a close second and Aldi was third.

May 13, 2015

Tanger Factory Outlets is enhancing the grand opening events of its new centers with social media.

May 1, 2015

It’s official – 2015 is the year of beacons. From supermarkets to museums, airports to retail shops, brands across industries are trying their hand at Bluetooth Low Energy technology to better connect with consumers and pass along timely information. Beacons are beneficial to brands, allowing them a more intimate connection to consumers, but to successfully implement, brands must embrace best practices for addressing audiences, making sure they’re adopting messaging strategy and cadence correspondent to shopper needs.

April 30, 2015

Bi-Lo Holdings, parent company of Bi-Lo, Harveys and Winn-Dixie grocery stores, is launching a new smartphone app and improved website for each banner that now delivers personalized digital coupons based on each customer’s shopping habits.

April 30, 2015

Sean Claessen, executive VP strategy and executive creative director, Bond Brand Loyalty, spoke with Chain Store Age about how retailers can build customer relationships and loyalty in the era of omnichannel engagement.

April 30, 2015

A shopping center owner is rolling out an innovative, universal loyalty cardHave you heard of the LOC Card?

April 29, 2015

Retailers who offer or are considering offering online grocery shopping may be on the right track.